Why was I also transferred to Sapphire Softech Solutions

[LFAMN]

I had a problem almost identical to a recent previous post on 7/11/18, so I am  copying that edited with my different details:

I was having trouble to print on July 11, 2018. I was informed that my printer was offline. When i went online for HP tech-support i was transferred to Sapphire Softech Solution who requested access to my system in order to resolve the problem. I was told by them I colud not communicate with my printer because of firewall protection not installed and was charged $299 for a 2 years contract. I believe they tricked me into taking control of my computer by misrepresentations and inaccarate statements. At the time I felt like I didn't have any choice if I wanted HP printer support.  Now I am concerned that this was a scam.

Is Sapphire Softech Solutions an HP support team and why was I tranferred to them?

[LFAMN]

I am looking for a legitimate answer from HP about this support question. I was given a reply with a phone number that I suspect is another scam (  ) -- not a number for HP support.

[Dragon-Fur · Accepted solution]

@LFAMN

"When i went online for HP tech-support i was transferred "

HP Technical Support - HP Contact Information

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

Reminders:

• Use the serial number of the device to submit the case (do not post that information here).
• Chat is not available in every region.
• In those areas where Chat is an option, the service hours are likely restricted.

In the event that Chat is not available in your region and / or time zone, phone support is available.  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada: HP posts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

“Everywhere” Contact Information

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

1. Submit information online: HP Customer Support - USA / Canada- Contact
2. Sign in or continue as a guest

UK

1. For faster support, submit information online HP Customer Support - UK- Contact
2. Contact Phone: Contact HP UK – Phone Assist

Option:  HP Agent Response on the Forum

You can choose to wait for an HP Agent to respond to your request on the forum.

The following applies to HP agent response on our community forum:

• An HP agent will post back before contacting you privately
• HP agent response times vary widely – this forum is not HP Technical Support
• HP agent response on the forum is NOT guaranteed - this is a community forum
• Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

Scroll to the bottom of any of our forum pages, you will see the many HP connection points / links / and information.  At the very bottom of the page, look for the Copyright logo that includes the date and the HP name.  Only HP is allowed to use the HP copyright logo and information.

Use the "Contact us" link to open the HP Support Website.

Example (image edited to make it better fit the space):

Forum_Bottom_Page_1

Other examples:

HP website might include the Copyright circle in the website name as listed in the Search engine.  

The HP twitter site provides the HP copyright circle in the website as listed in Google.  The HP UK twitter site uses the UK form of the copyright and uses the copyright logo to link to hp support.

Duck-Duck search provides the tiny HP logo next to the HP website locations.

If you find a website that claims to be HP and has used the HP copyright signage, HP would like to know about that - HP lawyers are standing by to protect the HP name and HP rights.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.