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‎11-18-2016 10:15 AM

HP Recommended
Product: HPofficejet 4750e all in one
Operating System: Microsoft Windows 10 (64-bit)

Why will my printer not accept Kodak ultra premium 6x4 photopaper it just says load paper into tray, I have tried all ways putting in 5 papers and then up to 9 papers all to no avail, the printer accepts all other papers I have tried.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2016 01:11 PM

HP Recommended

@LyndonG1, thank you for your reply, I'll be more than glad to help you.

 

I understand that you are using HP Officejet 5740 e-All-in-One Printer which does not detect Kodak ultra premium 6x4 photopaper.

 

This issue could occur if the paper settings are not correct. You need to select other photo paper if it not HP photo paper.

 

Please follow the link: Printing Photos

 

Let me know if this works.

 

I hope you have a good day ahead.

Rainbow23 - HP Support.

View solution in original post

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3 REPLIES 3

‎11-19-2016 09:29 AM

HP Recommended

@LyndonG1, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
 

I understand that your printer does not detect Kodak Ultra Premium photo paper.

 

In order to assist you better, I request you let us know the model number of the printer by clicking on the link: http://support.hp.com/us-en/document/c03754824


I hope you have a good day ahead.

Rainbow23 - HP Support.
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‎11-21-2016 12:43 AM

HP Recommended

Thanks for your reply unfortunately I can't find the answer on this site I have also phoned support and they can't help my printer in an Officejet 5740e all in one 

 

regards

Lyndon

Was this reply helpful? Yes No

‎11-21-2016 01:11 PM

HP Recommended

@LyndonG1, thank you for your reply, I'll be more than glad to help you.

 

I understand that you are using HP Officejet 5740 e-All-in-One Printer which does not detect Kodak ultra premium 6x4 photopaper.

 

This issue could occur if the paper settings are not correct. You need to select other photo paper if it not HP photo paper.

 

Please follow the link: Printing Photos

 

Let me know if this works.

 

I hope you have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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