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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-01-2018 11:59 AM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

Why won't my HP 8600 printer recognize my authentic HP 951XL yellow cartridge? I have installed 2 differt cartridges with the same result.

1 person had the same question
1 REPLY 1

‎12-03-2018 12:14 PM

HP Recommended

@Selpam

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Power resetting the printer, cleaning the cartridge electrical contacts and updating the printer firmware may resolve the issue. Please try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Clean the ink cartridge electrical contacts, refer to step 5 from this document.

5) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

7) Use the steps here to update the printer firmware.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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