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- Printing Errors or Lights & Stuck Print Jobs
- Why won't my printer print what I see on print preview?

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02-05-2021 07:16 AM
I use print screen to capture what was on my screen. I pasted it into a Word document and resized it slightly. When I view print preview it looks perfect but when I print the jpg doesn't print right. The outside size is correct but the contents are not reduced. It will print in Publisher but not Word. Help please
02-05-2021 08:54 AM
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In general, Word does not always respond well to items that are "pasted" into the document.
The result "looks OK" but frequently the area (image) will print too large or out-of-bounds and perhaps even "chopped".
Common Solution:
Use Insert
"Fix the image" as it appears in your Word Document
If you do not already have a copy of the image file, create a file from the image in your Word document.
Open your Word document
Right-Click on the Image
Use "Save-As" and save the image as a .jpg file on your computer.
Pay attention to the folder in which you save the file...
Use Insert > Pictures and insert the image file into your Word document.
Right-Click on the image (after it is placed in the document)
Adjust the Size and Position to move the image inside the document boundaries.
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What else?
Preferences - Correct odd / wrong-sized Image Sizes (for example, when printed from Word)
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Layout > Click Advanced > Switch OFF HP Real Life Technologies
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HP OfficeJet Pro 7740 Wide Format All-in-One Printer series
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