WiFi Direct and Instant Ink Program

[Lobalobo]

Simple question but one I can't find an answer to:

Is it possible to use the HP Instant Ink program simultaneously with WiFi Direct? The problem I anticipate is that when the printer is producing pages while connected to WiFi Direct, there is no connection with the Internet, which is required, as I understand matters, for HP Instant Ink.

[A4Apollo]

Hey there! @Lobalobo, Thanks for stopping by the HP Support Forums!

I understand the page count is still getting counted when you print using Wi-Fi direct.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Please share the printer model and operating system you are running on your PC to assist you better.

HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.

   NOTE:

Only pages printed using HP Instant Ink cartridges are recorded in your printing history.

1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

   Your HP Instant Ink account page opens.

2. At the top of the Status area on your HP Instant Ink account page, click the refresh icon  to obtain the most current information about your monthly fees. Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.

   If the printer status is not online, make sure your printer is turned on and connected to the network, then click the refresh icon again.

   Figure : Clicking the refresh icon and making sure the printer is online

   

3. Note the Plan, Rollover, and any Additional pages printed. If no Additional pages have been printed, that icon does not appear.

   Figure : Reviewing Plan, Rollover, and Additional pages

   

4. Click View Print History in the Status area for more information about each print job, such as the date and number of pages printed.

   The printing history for the current billing cycle displays. To view a previous billing cycle, click the Billing Cycle drop-down menu, and then select a billing cycle.

   Figure : Viewing Print History

   

   If you want to make sure your print jobs have been recorded, you can send a print job to the printer, and then repeat the steps.

Also, Please share few details in a private message, if you think the above statement didn't answer your query, so I can check the account details and credit the pages to you.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or color ink cartridges?

Refer this article to know more information about instant ink page count issues. Link: https://support.hp.com/ph-en/document/c05029962

If the solution provided worked for you, please mark an accepted solution for this post.

Hope this answers your query!

I hope you have a great day! 🙂

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[Lobalobo]

Thanks for the reply, but I still don't understand how this will work because I was under the impression that the printer will not work at all with Instant Ink cartridges unless the printer is currently connected to the Internet, and when the printer is using WiFi direct it is not connected to the Internet.  What am I missing?

[A4Apollo]

@Lobalobo, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As I mentioned in my previous post- HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet.

So, if you using instant ink cartridges to print even when the printer is not connected to the internet, the pages will still get counted when the printer is connected back to the internet.

However, if you are using only regular ink cartridges the page count should stop.

Note: Even If one instant ink cartridge is available on your printer, the page count will still continue.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!