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‎11-30-2017 06:42 PM

HP Recommended
Product: Hp Officejet Pro 8710
Operating System: Microsoft Windows 7 (32-bit)

Hello,

 

I am not sure what is happenning but my Officejet Pro 8710 is not allowing anyhthing to print via WiFi. I am unable to print from laptop or iPhone.

 

The WiFi signal has a solid light. I have gone into WiFi Settings and even attempted to use the set up wizard but it states that WiFi is already turned on/set up??

 

I have even attempted to use the HP assistant to detect the problem but it says I have a WiFi issue.

 

Do you have any idea why this might be happening?  If so, any suggestions would be greatly appreciated.

 

Many thanks,

 

ShoeGal88

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-30-2017 09:46 PM

HP Recommended

Hi,

Please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎11-30-2017 08:28 PM

HP Recommended

Hi,

 

Please touch the wifi symbol on your printer. Is it coeected to the SAME Network name (or SSID) with your computer ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-30-2017 09:44 PM

HP Recommended

Hello BH,

 

Yes it is connected to the same Network Name as my SSID.

 

Kind regards,

 

SG

Was this reply helpful? Yes No

‎11-30-2017 09:46 PM

HP Recommended

Hi,

Please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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