Will not print a job received

[MichaelD72]

Printer receives job but will not print it. Only lights up. 

[VikramTheGreat]

Hi @MichaelD72,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer receives a job but doesn’t print and only lights up, it’s likely due to a stuck print queue, driver issue, or communication error. Here’s how to fix it step-by-step:

1. Clear the Print Queue

Sometimes jobs get stuck and block new ones.

On Windows or macOS:

• Open Control Panel > Devices and Printers (Windows) or System Settings > Printers & Scanners (macOS).
• Select your printer > Open “See What’s Printing”.
• Cancel all jobs.
• Restart your printer and computer.

🔗 HP printers - Print jobs stuck in print queue (Windows, macOS) | HP® Support

2. Use HP Smart App’s Diagnose & Fix Tool

This tool automatically detects and resolves common issues.

• Download or open the HP Smart app.
• Select your printer > Click Diagnose & Fix.
• Follow the on-screen instructions.

🔗 Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS) | HP® Support

3. Reset the Printer

• Turn off the printer.
• Unplug it from the wall for 60 seconds.
• Plug it back in and turn it on.

4. Check for Driver Issues

If the printer lights up but doesn’t print, the driver may be corrupted.

• Uninstall the printer from your system.
• Go to 123.hp.com and reinstall the latest driver using the HP Smart app.

🔗 Fix HP Print Job Stuck in Queue | HP® Support

5. Try Printing a Test Page

• On the printer control panel, go to Settings > Reports > Print Test Page.
• If this works, the issue is likely software-related.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat