Will not print envelopes

[gerryl1]

My printer (Officejet 9025) suddenly decided to not print envelopes. It prints letters on letter paper from the bottom tray OK. But when I put an envelope in the top tray and set the guides it feeds the envelope but does not print. I reports a paper jam . There is no jam but the envelope has stopped just before it reaches the print head.  Envelope size is correctly set to #10.  This is a new problem - a few days ago it printed envelopes fine.  What is wrong???

[Dragon-Fur]

@gerryl1 

Welcome to the HP English Community --

What, if anything, have you tried so far to resolve the issue?

For example,

Restart the printer - When the printer is idle (not printing) simply switch off - wait a few seconds - switch on

If not enough, kick it again, this time ---

Reset the printer - unplug - wait at least a minute - plug in to standard wall outlet - wait a while for the printer to fully boot

Just before checking EWS,

Reload the paper in both trays - close trays

AND

Check that EWS is still aware of the Tray and Paper Settings

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

9020_EWS_Preferences_Tray-Paper_Management_Advanced_2

Finally,

In your job configuration,

If there is a setting for it,

If the Source is set to Auto, try selecting the Tray #

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

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[gerryl1]

Thank you for the suggestions, BUT:
I tried recycling the power and unplugging several times  (even overnight) - no help.

Checked the tray settings on both the printer display screen and on EWS - both correct - plain paper in lower tray, #10 envelope in upper.

Set tray to Alternate.

The envelope feeds without jamming, but stops just short of the print heads and reports a paper jam.  Letters printed on letter paper on the bottom tray print OK.

[Dragon-Fur]

@gerryl1 

You are welcome.

I don't have any way to check Ubuntu print job setup -

I suspect, since you were able to print before, that the issue is not the print job configuration.

You could try cleaning the printer -- I recently retired a nice OfficeJet Pro 9025 -

The printer did most anything I wanted from it as long as it was kept clean, clean, clean.

Princess level clean.  Fussy printer.

Check the back of the tray for any obstacles -- remove the tray if possible and check.

Trouble Shooting Document

HP OfficeJet Pro 9010, 9020 printers - Paper Jam error

Yeah, "BUT..."

Should I think of anything else, I will post back.

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"

[gerryl1]

Yep - did all that.  Vacuumed out all the dust.  Checked for bits of paper.  The weird thing is that it prints letters fine, just not envelopes.  Bummer

[Dragon-Fur]

@gerryl1 

Might need a harder kick.

?

"Not-HP people" are not permitted to post anything that might harm the printer.

Too, there is the chance that I've missed something.

What else?

There is a deeper reset available --

Most of the time, it's great.

Once in a while, even having done everything right, not-so-much.

An agent can offer such guidance.

I've notified the Moderators that additional help would be appreciated.

Should there be a response look for a message here before the agent uses other means to contact you.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[gerryl1]

Update - I removed the letter paper from the main tray, put in #10 Envelope, set the paper size to "Custom" and tray to "Main" and it printed!!!  So what is going on?