Will not print from web pages

[jefevv]

Will not print from web pages

[Dragon-Fur]

@jefevv 

Welcome to the HP Community.

Some of the usual suspects:

• The Full Feature Software / Full Driver printer software is not installed - or - the driver is installed but not working
• The browser is set to use an internal PDF reader - that PDF reader is not appropriate for the situation for some reason
• The browser is set to use Adobe Reader DC  - the Reader DC software is in need of installation or update / reload
• The browser settings are incorrect
• The browser settings are correct and the content on the web page cannot be translated / printed / captured

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The full driver provides the foundation on which other programs and printing software depend.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

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Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

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Installing the full driver printer software might be enough to fix the problem.

This (also) assumes your print settings are correct, the browser knows which printer to use, and that the content can be printed from the website.

The printer is unaware of what it is printing.

If the content on the web page cannot translate full (or at all) to printer language that the printer understands, the webpage might print part of the content and skip part - or the job might just fail.

Download the website content to a PDF file on your computer and print that.

Remember:  The full driver printer software should be installed by this time.

Open the saved file in Adobe Reader DC 

Click the Print icon

Adjust the settings on the main print menu

Open Properties to select the appropriate Shortcut and other settings for the job

When done checking / updating all settings / tabs,

Click OK to save the change(s) and leave the Properties menu.

Back on the main print menu - when ready - Click Print

Manage Print Output with Print Preview_PDF_1H

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What else?

If the PDF file "looks" OK but the Adobe Software cannot print it,

Try printing the PDF file as an image.

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

1. Open the offending document in Adobe Reader DC

1. Click Print icon > Set other options on the menu > Click Advanced button

1. Set the printer select the colors (Optional)
2. Select Print the PDF file as an image

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What else?

If nothing works, the data might not be suitable for printing from the Webpage.

Snip content from the screen

Avoid Screenshots altogether – Capture what you want from the screen.

Create a Snip of the information on the page > save the snipped image as a .jpg file > print that file.

Snip – available since Vista!  Check out the “delay” feature in Windows 10

Snipping Tool in Windows 10 / 8 / 7: Tips & Tricks to capture screenshots

From Microsoft

Use Snipping Tool to capture screenshots

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5012 All-in-One Printer 

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