Will not print

[TexxasBob]

My printer shows both black inks are full as are the colors. When I try to print the page comes out blank. Why? I just installed new black HP ink in both photo and printing. 

[rb011]

Hi @TexxasBob,

Thanks for reaching out to the HP Support Forums for a solution to your printing issue.

I understand that you have an HP Photosmart 7525 e-All-in-One Printer that is printing blank pages even though the ink cartridges are full. I would like to help with that.

Here is the support document intended for use with issue - Color or Black Ink Not Printing.

If that document does not help you may be dealing with a problem black cartridge. Problem cartridges will be replaced by HP Tech Support if they are in warranty. The warranty date is located on the bottom side of each cartridge.

If you are needing to call, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

If this helps you to reach a solution, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!

[TexxasBob · Accepted solution]

I visited an Office Depot yesterday. Found a knowledgeable manager. She said to take all the ink out and disconnect the machine from power for a little while. Then hook up to power again and put in the ink. I did. The machine reset and it now works again. The manager said this happens frequently to this machine. 

[rb011]

Hi @TexxasBob,

Glad to hear that you were able to get it working.

If you would like to make it easier for other people with similar issues to find your solution, please click the "Accept as Solution", and the "thumbs up" buttons up on my initial reply above.

Thanks!

[compleatangler]

this worked brilliantly for me after days of frustration almost throwing things round the room, thank you

[RGHead]

My HP Envy 5660 insists on trying to print 4x6 inch photos when I am merely printing letter-size pages. When I switch the printer function from 4x6 to 8.5 x 11, it still does not print and says the printer is out of paper.

Help.

rg

[G74]

My printer does not print from my dell computer. It is not the ink it is like it doesn't recieve the message