Windows 10 Word 2013 "we couldn't print because their doesn't seem to be a printer installed"

[Rusty6857]

Every thing was working fine, then after some updates now get this error message when ever i try to print from word. All other applications print fine. The printer is properly installed and is the default. I have re-installed Word and the printer several times. I have also turned off UAC all to no avail. It seems the word programme cannot connect to the printer, even though it shows in the print dialogue.

Please help, am having to save my work as a pdf to be able to print!

[Betty0610]

@Rusty6857

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Rusty6857 · Accepted solution]

Thanks for the suggestion, I had already tried that. My guess was right it seems to be caused by a Windows 10 update! I have since received further updates and this has sorted the issue. It was a week between starting the problem and getting a new update. Just wish Microsoft had put their hands up to the problem instead of causing everyone to jump through hoops!!

[sandytechy20]

@Rusty6857

This might require a remote access of the computer to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.