Windows 10 won't print to my new HP ENVY photo 7858

[Babysmom9]

I'm trying to set up and use my new printer HP Envy Photo 7858 but when I tell my computer to print, nothing appears in the print queue.  If I try to print a photo, it will print.  The printer prints pages ordered from the printer itself.such as the Printer Status Report.

[Raj1788 · Accepted solution]

@Babysmom9

Welcome to HP Forums!

It's a pleasure assisting you in finding answers to your technical queries:)

To provide you with an accurate solution, I'll need a few more details:

Are facing this issue with a particular application or all the application?

Was any update made on the printer?

How long are you facing this issue?

Try to print from a different application and check if the issue persists.

Update the firmware for the printer using this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

Restart the printer try to print.

If the issue persists, Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)