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Solved!

Windows 10 wont print in color

HP Recommended
Sony VAIO
Microsoft Windows 10 (64-bit)

I just bought an HP OfficeJet 8300 all in one printer. For some reason I cannot print anything in color from my laptop. I downloaded the HP App on my iPhone and was able to print something in color. When I use Microsoft Word and print something it does not give me the option to select color. I made sure the box was checked for "print background color/images" but that did not work. I uninstalled my printer and reinstalled but that did not work. Below you can see my printer is available and ready. I clicked on "Printer Properties":

keishyb_0-1596676721027.png

 

But there is not a "Color" tab to select

keishyb_1-1596676774268.png

 

As you can see below, "Print background color/images" is selected in Microsoft Word. 

keishyb_2-1596676904563.png

 

Can someone please help me to get my laptop to print in color? I currently have Windows 10 Home edition. Thank you. 

2 REPLIES 2
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HP Support Agent
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HP Recommended

@keishyb, Welcome to the HP Support Community!

 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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It worked! Thank you so much!!!

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