Wireless Radio Not Functioning

[AdaleeNyx]

I have tried to restart my printer. i have also hard restarted my printer, unplugging the printer from the back and plugging it back in. my laptop is still not able to find the printer and the printer is still unable to print wirelessly. Can you please help me. I need this function working appropriately. Thank you!

[Nal_NR]

Hi @AdaleeNyx,

Welcome to the HP Support Community. 

I'd like to help!

Let's run a wireless test to test if the hardware is functioning:

• From the Home screen on the printer control panel, swipe until the Setup menu displays.
• Touch the Setup icon to open the menu.
• Scroll to and select Self Diagnostics.
• Select Run Wireless Test to start the test.
• The printer prints a test page that shows test results.
• Share the results here

If the Wireless is working correctly, try restoring the printer to its factory defaults.

Note: Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count or tray size.

• From the Home screen on the printer control panel, swipe until the Setup menu displays.
• Touch the Setup icon to open the menu.
• Scroll to and select the Service menu.
• Scroll to and select Restore Defaults, and then touch OK.
• The printer automatically restarts.
• Try to enable the Wireless radio.

Let me know if this information helps. 

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