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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-04-2019 01:01 PM

HP Recommended
Product: HP OfficeJet 200 Printer
Operating System: Microsoft Windows 10 (64-bit)

I need to hook my OfficeJet printer to my Verizon JetPack.  My laptop hooks up wirelessly, but the printer will not.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2019 11:29 PM

HP Recommended

What is your exact Jetpack model?

 

Some models support dual-band Wi-Fi, while the printer supports 2.4GHz Wi-Fi band only.

 

Ensure your 2.4GHz Wi-Fi Profile or the Dual-Band profile is selected under Settings > Wi-Fi for your Jetpack, by selecting the 5GHz Wi-Fi Profile, it will not be visible for the printer.

 

Hope that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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4 REPLIES 4

‎10-04-2019 01:20 PM

HP Recommended

Hi,

What do you mean by cannot hook up?

 

Can the printer see your Jetpack from its Wireless Setup Wizard?

 

Is the printer capable of connecting to the network or returns any specific error?

 

Assuming the printer can connect, locate its IP address from the menu and try browsing it from your computer, can the printer's EWS page be accessed through the Jetpack's network?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-04-2019 04:39 PM

HP Recommended

The printer does not see the jetpack. Will hook up to home wireless fine.  Am using direct connect to print from my laptop.

Was this reply helpful? Yes No

‎10-04-2019 11:29 PM

HP Recommended

What is your exact Jetpack model?

 

Some models support dual-band Wi-Fi, while the printer supports 2.4GHz Wi-Fi band only.

 

Ensure your 2.4GHz Wi-Fi Profile or the Dual-Band profile is selected under Settings > Wi-Fi for your Jetpack, by selecting the 5GHz Wi-Fi Profile, it will not be visible for the printer.

 

Hope that may help,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-05-2019 09:17 AM

HP Recommended

Changing the jetpack to 2.4 was the solution ... thank you so much!

 

Was this reply helpful? Yes No
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