Won't Print Booklet anymore

[ShelleyNybakke]

After a Windows 10 update, my printer will no longer print in booklet through PowerPoint or anywhere else that I can find.  When  I click on the booklet selection and exit, it immediately reverts out of the booklet selection.   It wasn't until the Windows 10 update that I had issues.  Printed booklets fine before that.   

[DavidSMP · Accepted solution]

@ShelleyNybakke,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with booklet printing. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you check the printer settings again?

It looks like a driver issue. For now, try these steps:

Please uninstall and reinstall the printer software at the root level by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then create a new local user account as an administrator  from this link: http://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

Then download the latest full feature driver from  http://hp.care/2syjMIg

and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

• For further assistance please check this link: http://hp.care/2FqBQMT (HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing)

Please look at the section “Print on both sides of the paper”  and check option 4 for “Booklet printing”

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ShelleyNybakke]

A lifesaver!!     When I first read the step by step instructions, I debated just buying a new printer.  But I did it and it solved the issue.  Thank you.   

[DavidSMP]

@ShelleyNybakke,

It has been terrific working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂