Won't Print

[User_8725107]

I get an error message "There is a problem with the printer or ink system.  turn printer off, then on.  If problem persists contact HP".  I got on the HP web site but I can't find any way to contact a customer service person.

[Sneha_01]

Hi @CN44IFV1JC 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message "There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP" usually indicates a hardware or software issue with your HP printer. Here's how to troubleshoot and contact HP support:

Troubleshooting Steps:

Restart the Printer:

• Turn off the printer completely.
• Unplug the power cord from the printer and the wall outlet.
• Wait for a few minutes.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer.

Check Ink Cartridges:

• Open the printer's access door and inspect the ink cartridges.
• Ensure that the cartridges are properly inserted and not damaged.
• If the ink levels are low, replace the cartridges with new ones.

Check Paper Tray:

• Make sure that the paper tray is properly loaded with the correct type of paper.
• Remove any jammed or misaligned paper.

Run Printer Diagnostics:

• Most HP printers have built-in diagnostic tools. Refer to your printer's user manual for instructions on how to run these tests.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support