Won't clear jam and won't print.

[Cinders4]

Have MAC 14.4.1 computer - cannot print as flashing red ! indicates jam.  Have removed cartridge and cannot find any paper jam.  Have unplugged and restarted printer but problem remains.  Any suggestions or help?

[Raj_05]

Hi @Cinders4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already done some troubleshooting steps, which is great. Here are a few more things to try for your HP LaserJet M110we printer showing a jam error.

Check all areas for jammed paper: Even small shreds of paper can cause the jam error. Make sure to check:

• Paper input tray.
• Toner cartridge area.
• Rear access door.
• Output tray.

Clear any visible paper: If you do find any paper stuck, carefully remove it. Be gentle to avoid tearing the paper.

Reset the printer: Turn off the printer, unplug it from the power source, and leave it unplugged for a few minutes. Then plug it back in and turn it on. This can sometimes reset the printer's internal sensors.

Check for foreign objects: Sometimes objects like paper clips or debris can get into the printer and cause jams. Look carefully inside the printer for any such objects and remove them.

Inspect the rollers: Printer rollers can accumulate dust and debris over time, leading to jams. Gently clean the rollers with a lint-free cloth dampened with water. Avoid using alcohol or other harsh chemicals.

Update printer firmware: If none of the above steps work, it might be a good idea to update the printer's firmware. HP often releases firmware updates to address issues like these. You can usually find firmware updates on the HP support website.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support