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‎04-18-2019 09:10 PM

HP Recommended
Product: HP Envy 4523
Operating System: Microsoft Windows 10 (64-bit)

When I check the setting it shows 4x6 photo paper and I cannot change it to A4.

I have downloded the latest software and drivers

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2019 02:59 PM

HP Recommended

-OldFella-,

 

Thanks for reaching out to the HP Support community!

 

Let's try changing the paper settings on the printer. That may fix the issue.

  • Open the paper tray and close the tray.
  • You would get a prompt on the printer.

          

  • You can select the required paper settings from the tray and touch OK
  • Try making a copy again and check if that works.

 

Let me know if this information helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎04-19-2019 02:59 PM

HP Recommended

-OldFella-,

 

Thanks for reaching out to the HP Support community!

 

Let's try changing the paper settings on the printer. That may fix the issue.

  • Open the paper tray and close the tray.
  • You would get a prompt on the printer.

          

  • You can select the required paper settings from the tray and touch OK
  • Try making a copy again and check if that works.

 

Let me know if this information helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

ATHARVA_GP
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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