Solved: Won't copy using the flatbed - HP Support Community

SandyK101 · ‎07-10-2018

I get an error message - "Orginial Misfeed" "Make sure the orginial in all the way in the automatic document feeder and restart copy job." I didn't put anything in the automatic feeder.

No hardware changes,not moved , no carriage jams.

we did disconnect the power cable while the printer was on, unplugged the fax line, and pushed the power button for 20 seconds. We then reconnected the power cable, and the printer came on by itself.
I proceeded try to copy and same thing, same error message.

Hope you can fine a solution to this. Thanks

Sandy

Bob_Headrick · ‎07-11-2018

The sensor in the ADF that detects paper is inserted is stuck, indicating paper is inserted. If the steps in the troubleshooting document above do not resolve the issue I would suggest that you try running a few copies through the ADF - this may reset the sensor. If this does not resolve the issue your printer is likely to require service, which will probably not be cost effective vs. buying a new printer.

Bob Headrick, HP Expert
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View solution in original post

Bob_Headrick · ‎07-10-2018

Please confirm the printer model- the Photosmart 7550 printer did not have a flatbed or ADF scan capability.

It appears the ADF has a jam, causing it to report there are originals inserted when there are not. If your printer is the HP Officejet L7550 the troubleshooting steps in the document here may help resolve the jam.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

SandyK101 · ‎07-10-2018

you are correct, it is a 7520

Bob_Headrick · ‎07-10-2018

The troubleshooting steps in the document here may help resolve the ADF error on your Photosmart 7520.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

SandyK101 · ‎07-11-2018

I have tried all theses steps, and nothing has solved this problem. I've never used the ADF for copying. Any other suggestions?

Bob_Headrick · ‎07-11-2018

The sensor in the ADF that detects paper is inserted is stuck, indicating paper is inserted. If the steps in the troubleshooting document above do not resolve the issue I would suggest that you try running a few copies through the ADF - this may reset the sensor. If this does not resolve the issue your printer is likely to require service, which will probably not be cost effective vs. buying a new printer.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

Won't copy using the flatbed

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