Won't position 5x7 photo paper to print correctly

[Zkat]

C309g-m printer

Printing 5x7 prints after changing ink and installing new software from HP website.

Printed the first one fine,  every one after that has lined up wrong to print the image correctly, and no two are alike.

Only the bottom half of the image prints on the top half of the page. 4x6 prints are printing fine.

I'm printing through a USB connection from a dell desktop computer. 

I have uninstalled and reinstalled the software/drivers, this did not fix the problem.

The top image is the whole picture, the bottom image is what prints.

[DavidSMP · Accepted solution]

Hi @Zkat,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing photos on 5 X 7 photos. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you uninstall and reinstall the printer drivers?
• Did you try making copies of images using 5 X7 paper size directly from the printer?

For now, try these steps:

Please make 2 copies of images using the same size photo paper directly from the printer without any communication from the computer.

If it copies correctly simply uninstall and reinstall the printer drivers by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.
• Then download the latest full feature driver from http://hp.care/2BucW8r and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.
•  
• If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH
• This will resolve the issue for you.

Also check this link: http://hp.care/2DnuXqA (HP Printers - How to Print Photos (Windows)

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Zkat]

Thank you for your quick reply to my issue. Your information was easy to follow and solved my problem.

[MKazi]

@Zkat

You're most welcome 🙂

As @DavidSMP is out of the office today, I'm replying to you. 

I'm glad that the provided solution worked and the issue is fixed. I truly appreciate our efforts and patience.

@DavidSMP is one of the best we have in our team. 

Happy printing!