Won't print Microsoft Word documents

[Sue_Brew]

I'm going crazy.... Suddenly my Deskjet 2700 will not print any of my Microsoft Word documents. I'm on Windows 11. It will print PDF files.  Any word documents are sat in the print queue.  Can anyone save my sanity please? Thank you in advance.

[Nal_NR]

Hi @Sue_Brew,

Welcome to the HP Support Community. 

I'd like to help!

The issue could have been caused by the security settings changed on the user profile. 

Turn off the UAC from the control panel and Restart the PC. 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

If the issue persists, I recommend you delete the driver at the root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers

Download the drivers and install them. click here and also the firmware.

Hope this helps! Keep me posted for further assistance.
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