Won't print black

[mediatrix]

I changed the black cartridge (was running low).  That didn't work...now have 2 brand new expensive black cartridges slightly used.  Printer problem; no error messages, no black ink on printer reports.  I'm at a lo$$.  Help!   This happened fairly suddenly.

[Jay_G24]

Hi @mediatrix,

I'd like to help!

I understand you are unable to print in black.

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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