Won't print from one of two computers on my network. Scan works.

[MCleary321]

I purchased and installed my new printer a couple weeks ago, and everything seems to work fine on one, but on the other PC on my network, I can't get it to print. Interestingly, it WILL scan. When I run HP Print and Scan Doctor, it always finds two issues, which it says it fixed: "Print Queue Issue" and "Port Match Issue." But it didn't seem to have worked, since it still won't print from that PC! I checked the two PC's to see what settings differ on the one that won't print compared to the one that works. All I can find is that the one that works has the printer on a "Standard TCP/IP Port," while the one that doesn't print has the printer on a "WSD Port. Another thing I noticed is that the printer's IP address given in "Devices and Settings" on the PC that doesn't work differs from the one on the printer's front control panel. I hope all this helps. Any suggestions?

[Jay_G24]

Hi @MCleary321,

I'd like to help!

Thank you for providing a detailed description of the issue.

Try the below suggestions:-

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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