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Won't print from one of two computers on my network. Scan works.

HP Recommended
ENVY Photo 7855
Microsoft Windows 10 (64-bit)

I purchased and installed my new printer a couple weeks ago, and everything seems to work fine on one, but on the other PC on my network, I can't get it to print. Interestingly, it WILL scan. When I run HP Print and Scan Doctor, it always finds two issues, which it says it fixed: "Print Queue Issue" and "Port Match Issue." But it didn't seem to have worked, since it still won't print from that PC! I checked the two PC's to see what settings differ on the one that won't print compared to the one that works. All I can find is that the one that works has the printer on a "Standard TCP/IP Port," while the one that doesn't print has the printer on a "WSD Port. Another thing I noticed is that the printer's IP address given in "Devices and Settings" on the PC that doesn't work differs from the one on the printer's front control panel. I hope all this helps. Any suggestions?

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HP Recommended

Hi @MCleary321,

 

I'd like to help!

 

Thank you for providing a detailed description of the issue.

 

Try the below suggestions:-

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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