Won't print on 4 x 6 photo paper, error message says no paper loaded

[MChang1]

I have 4 x 6 photo paper loaded in the photo tray.  When I click print it moves the tray forward and backwards, but sends an error message that no paper is load, when it is loaded.  Appreciate any help.

[Dragon-Fur]

@MChang1 

Welcome to the HP User Community.

If the printer software is loaded,

If the printer passes its diagnostics and can (for example) output a test print,

"No paper" might indicate a settings error.

Places to check -

If you need more help, please provide the following information:

How heavy is the photo paper?  What type of print surface?   HP or other high-grade brand?

Importantly, have you used this paper before - and did it work as expected?

What are the paper size & type settings in the Embedded Web Server (EWS) for Settings > Preferences > Tray and Paper?

Related:

Have you tried reloading the paper in the tray and then immediately editing / modifying / setting (resetting) the paper size and type on the printer display panel?

Which program / application are you using to view and submit the job?

In the Settings:

Borderless?

What is the exact selected paper size name ?

What is the exact paper type name?

Is the Source (Tray) set to Automatic or is the Photo Tray selected?

References / Resources / Examples

 Product Specifications for the HP ENVY Photo 7858 All-in-One Printer (K7S00A)

and

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 355 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

EWS_9025_Preferences_Tray_and_Paper_Management_All_9

HP_Smart_W10_Borderless_Print_4x6_13

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY Photo 7858 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[MChang1]

Error message says "load photo paper: 4x6 in the paper tray."

How heavy is the photo paper?  What type of print surface?   HP or other high-grade brand?

Importantly, have you used this paper before - and did it work as expected?  1st time to print photos.

What are the paper size & type settings in the Embedded Web Server (EWS) for Settings > Preferences > Tray and Paper?

Related:

Have you tried reloading the paper in the tray and then immediately editing / modifying / setting (resetting) the paper size and type on the printer display panel?  Yes

Which program / application are you using to view and submit the job?  I am using the HP printer app.

In the Settings:

Borderless?  Yes.

What is the exact selected paper size name ?  4x6.

What is the exact paper type name?  No idea on the paper name it is what came with the unit.

Is the Source (Tray) set to Automatic or is the Photo Tray selected?  Photo tray selected

[MChang1]

I completely bypassed using the photo paper tray and fed the photo paper into the printer from the paper tray and it did print for me.  Brian

[Dragon-Fur]

@MChang1 

Update...

We crossed paths...

Perhaps the photo tray needs to be removed from the printer and reseated.

Sounds like the tray is not being detected or that the paper in the tray is not detected.

Did you make the necessary tray and paper changes in EWS / printer display before using the main tray for the photo paper?

Original Content

Thanks for the information.

OK - Assuming that "HP Printer app" means you are using HP Smart for Windows.

One customer contributed the following good advice for the 7800 series:

.... When you insert your 4x6 paper push it in until it stops.

Leave the gap closest to you so the 1 silver sensor dot is uncovered and it detects the right size every time.

=========================================================================================

No Joy?

If you have not done so, that is, if the full driver is not yet installed in Programs and Features,

(then)

Please install the Full Feature Software / full driver printer software.

Download and Save

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

========================================================================

Recheck the settings and try again.

Back to the original questions...

If the error is due to settings not understood by the printer,

(then)...

Recheck the EWS method to see what the printer thinks is loaded in the tray.

For example, in this printer, 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

================================================================

Sorry - I meant to ask:

Check the name of paper size you selected in the printer app

Why the question?

Normally, if you select the wrong paper, you will get an error that indicates a paper mis-match.

In this case, I wanted to check that you did not, for example, select paper size = 4x6 Index

What?

There might be more than one 4x6 in paper in the list 

When printing on Photo Paper, it is important to not select a paper size that includes "Index" in the name.

Example - Partial Paper Size list

================================================================

Check the Paper type selected in media

Check the Shortcut selected in More Settings

Why the questions?

It is important that the paper type and the paper size are compatible and are not creating a conflict.

This is actually a continuation of the earlier question about paper size NOT including the word Index.

Example - HP Smart - Simple Photo Print - Main menu (Image extracted from the example in the previous post)

Example - "More Settings", including the selected Shortcut  (Image extracted from the example in the previous post)

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"