• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Won’t print standard business envelope (ENVY 6000 All-in-One Printer)

1 REPLY 1
HP Recommended

Hi @DaveDec1957 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP ENVY 6000 All-in-One Printer is not printing standard business envelopes, follow these steps to troubleshoot:

1. Check Envelope Compatibility:

Ensure that the envelope you are using meets the printer’s specifications:

  • Supported envelope size: #10 (4.125 x 9.5 in).
  • Envelopes should be flat, undamaged, and not have any adhesive clasps or windows.

2. Load the Envelope Correctly:

  • Place the envelope in the input tray, flap side up and to the left.
  • Slide the paper guides snugly against the edges of the envelope, but do not bend it.

3. Set the Correct Paper Size in the Printer Settings:

  • On your computer, open the document you want to print.
  • Click on File > Print.
  • Select your HP ENVY 6000 printer.
  • Click on Printer Properties or Preferences.
  • Under Paper/Quality or Paper Size, select the correct envelope size (#10 envelope).
  • Under Paper Type, select Envelope.
  • Set the orientation to Landscape if required.

4. Update Printer Drivers:

  • Make sure your printer driver is up to date by going to the HP support page and downloading the latest driver for your specific model.

5. Check for Firmware Updates: Update the firmware on an HP printer

  • Firmware issues can also prevent printing envelopes. Use the HP Smart app to check for and install any available firmware updates.

6. Try Another Application:

  • Some applications, like Microsoft Word, have dedicated options for printing envelopes. Go to Mailings > Envelopes, and set the envelope options there.

7. Reset the Printer:

  • Turn off the printer, unplug it for 60 seconds, and then plug it back in and try printing the envelope again.

8. Check Paper Tray Settings:

  • Ensure the paper tray is not misconfigured for a different type of media like photo paper or labels, which could prevent it from detecting envelopes properly.

Refer to this document: HP ENVY 6000 All-in-One Printer series User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.