Won’t print standard business envelope (ENVY 6000 All-in-One Printer)

[DaveDec1957]

Won’t print standard business envelope (ENVY 6000 All-in-One Printer)

[A_Gayathri]

Hi @DaveDec1957 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 6000 All-in-One Printer is not printing standard business envelopes, follow these steps to troubleshoot:

1. Check Envelope Compatibility:

Ensure that the envelope you are using meets the printer’s specifications:

• Supported envelope size: #10 (4.125 x 9.5 in).
• Envelopes should be flat, undamaged, and not have any adhesive clasps or windows.

2. Load the Envelope Correctly:

• Place the envelope in the input tray, flap side up and to the left.
• Slide the paper guides snugly against the edges of the envelope, but do not bend it.

3. Set the Correct Paper Size in the Printer Settings:

• On your computer, open the document you want to print.
• Click on File > Print.
• Select your HP ENVY 6000 printer.
• Click on Printer Properties or Preferences.
• Under Paper/Quality or Paper Size, select the correct envelope size (#10 envelope).
• Under Paper Type, select Envelope.
• Set the orientation to Landscape if required.

4. Update Printer Drivers:

• Make sure your printer driver is up to date by going to the HP support page and downloading the latest driver for your specific model.

5. Check for Firmware Updates: Update the firmware on an HP printer

• Firmware issues can also prevent printing envelopes. Use the HP Smart app to check for and install any available firmware updates.

6. Try Another Application:

• Some applications, like Microsoft Word, have dedicated options for printing envelopes. Go to Mailings > Envelopes, and set the envelope options there.

7. Reset the Printer:

• Turn off the printer, unplug it for 60 seconds, and then plug it back in and try printing the envelope again.

8. Check Paper Tray Settings:

• Ensure the paper tray is not misconfigured for a different type of media like photo paper or labels, which could prevent it from detecting envelopes properly.

Refer to this document: HP ENVY 6000 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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