Word and PDF stuck in Grayscale

[rustyblonde]

I was printing some Valentine's for my daughter and they include a picture of her. I printed the first batch and for some reason they were about a cm lower on the page than they were supposed to be (on the front side only, obviously I was printing two sided cards). I gave up and decided to print only front side, but I also decided to print using a better print quality, so I choose "best" instead of "normal/everyday". Well then it started printing in only grayscale. I've done everything I can think of to undo my print setting changes, but it won't print anything in color except the test pages. What did I do and how do I un-do it? 

[sandytechy20]

@rustyblonde

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[rustyblonde]

My computer doesn't have "programs and features" when I search for it. It doesn't have "Devices and Printers"  When I type printui.exe into the Windows Key + R then a big error message pops up. I don't see the Drivers Tab. 

[TEJ1602]

@rustyblonde

Thanks for replying!

What is the error message you get on the screen?

Meanwhile, I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Keep me posted for further assistance.

[TEJ1602 · Accepted solution]

@rustyblonde

I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.

Cheers 🙂

[rustyblonde]

I just had time to fool with it. I got everything deleted (I think) then I added the printer back and successfully printed in color both a test page and a page from word. I don't know if I fixed everything, but for now it seems to be working again.

[TEJ1602]

@rustyblonde

That's great! Happy to hear that.

Let me know if you need any further assistance.