Word not printing in colour

[MaryGL53]

My Envy printer has full cartridges, will print black and colour from the iPad, and from the laptop using Office Publisher, but will not print colour from a Word document on the laptop. Looking at properties it should be printing colour. Help!

[Dvortex · Accepted solution]

Hello, @MaryGL53 – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

I understand you are having issues while printing color from MS Word. I would suggest the following steps:

1. In Word, click on "File" - "Options".
2. Click on "Display" - Select the box which says "Print background colors and images".
3. Click Ok to save the settings and then try to print.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MaryGL53]

Thank you so much, worked first time. I had seen that line about printing but didn't think it reffered to my problem. 

[MKazi]

@MaryGL53

You are welcome. 🙂 I must say that technical solutions can only be provided, but it was you who implemented them to perfection. Cheers!

[peterbianc]

I tired the suggested solution and it did not fix my problem. Word not printing all the colors seen on screen.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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