Word prints only blank pages to HP; other apps, other printer fine.

[Dooney2]

Word has suddenly become incapable of printing anything but a blank page to the HP Envy 7200 series all-in-one printer. Word prints fine to a laser printer on the same network, and other documents, e.g. a PDF file, print fine to the HP. Test page also prints fine from HP. Have removed the HP printer from Windows 10 and reinstalled. Diagnostics from HP app say the printer is just fine. 

So, it looks like the problem is with the interface between Word and the HP printer. What’s the fix? 

[Rainbow23]

Hi @Dooney2,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

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