I have an old HP OfficeJet Pro 8600 Plus which will no longer print word documents, even if I try to print black and white. I am on a wireless network but am able to print test pages using HP utility, but I am not, for example, able to print the test page on HP Easy Start and I cannot print any Microsoft Office Documents. Whenever I make the attempt, I get the message "filter failed" and above "The printer ink is low" Specifically, this is the Cyan and Yellow ink is low. Black ink is new. What is the likelihood that I go out and buy color ink for this printer and it still has the same error? I reset the printer on my MAC and reinstalled drivers and it is doing the same thing, so I suspect it is the color ink, but still don't understand why it will not allow me to print in grayscale using the new black ink cartridge I purchased.
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