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‎08-03-2017 02:23 AM

HP Recommended
Product: Hp instant ink cartridges
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone I have a problem. I just signed up for instant ink but they sent me the wrong ink cartridges. What do I do? I could not find a cs number or email.
45 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-03-2017 08:39 AM - last edited on ‎05-13-2022 11:11 AM by Retired

HP Recommended

Hey @larinajeanell,

 

Welcome to the HP Support Forums!
 

I'd like to assist you today with this cartridge installation issue.

 

• What is the number on the ink that you received?

 

Instant Ink cartridges are larger than non Instant Ink (retail) cartridges so they may appear to be too large for your printer. However, Instant Ink cartridges actually fit in your printer in the same way.

 

• For cartridge install assistance, please see here: Installing and Using HP Instant Ink Cartridges

 

Let me know how this goes! 🙂

 

 

Christina - HP Instant Ink Support

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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8 REPLIES 8

‎08-03-2017 08:39 AM - last edited on ‎05-13-2022 11:11 AM by Retired

HP Recommended

Hey @larinajeanell,

 

Welcome to the HP Support Forums!
 

I'd like to assist you today with this cartridge installation issue.

 

• What is the number on the ink that you received?

 

Instant Ink cartridges are larger than non Instant Ink (retail) cartridges so they may appear to be too large for your printer. However, Instant Ink cartridges actually fit in your printer in the same way.

 

• For cartridge install assistance, please see here: Installing and Using HP Instant Ink Cartridges

 

Let me know how this goes! 🙂

 

 

Christina - HP Instant Ink Support

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

1 person found this reply helpful
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‎08-03-2017 08:48 AM

HP Recommended
Thanks!!! Yes it does work.
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‎08-03-2017 09:54 AM

HP Recommended

That's great news @larinajeanell 😄

 

You're welcome! 

 

If you need any assistance in the future, please don't hesitate to reach out.

 

Take care! 

 

 

Christina - HP Instant Ink Support

 

X-23
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎08-04-2017 02:59 AM

HP Recommended

I also was sent the wrong ink! Thought they knew what printer you had as you connect it online. Also they are saying I've only printed 10 sheets. Which I have printed more. I'm paying for the inks I don't receive. Then they send wrong one 

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‎08-04-2017 03:00 AM

HP Recommended

You cannot jam a over sized ink cartridges in your printer. Mine is half the size that you sent. Bloody con

3 people found this reply helpful
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‎08-04-2017 03:55 AM

HP Recommended

IMG_0656.JPG

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‎08-04-2017 04:25 AM

HP Recommended

What is your HP printer model number?  What are the cartridge numbers your have in the printer now?  What are the cartridge numbers you received?   Did you watch the video above?

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‎08-25-2018 08:12 AM - edited ‎08-25-2018 08:37 AM

HP Recommended

Got it. The picture above is like mine. Small cartridges came with printer. Large came in post.

 

REMEMBER: The FAT end of the cartridge goes in first.

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