Wrong orientation when printing multiple copies

[Issya]

Help please,  I recently bought an Envy 5010 and i love it BUT it does have a really weird problem which I'm hoping you guys can help me solve. 

If I am trying to print multiples of a document in Landscape, it will print the alternate copy in Portrait which makes every other copy useless.  So for example, if i want to print 20 copies of a newsletter I actually have to print 40 copies & throw the 20 printed as portrait away, Its such a wast of paper & ink or press the quick print button 20 times. 

Any ideas ????  

Thanks in advance 🙂

[TEJ1602 · Accepted solution]

@Issya, welcome to HP Support Community!

Try the following steps-

Click on Start>>Control Panel>>Printers.  Then Right Click on the printer icon>>Click on Properties>>Click on Advanced tab>>Select Print directly to the printer>>Click on Apply>>OK

If the issue persists, you can try a complete root uninstallation and reinstallation of the printer drivers.

• In Windows, search for and open Programs and features 
• Select your HP Printer 
• Select Uninstall 
• In Windows, search for and open Devices and printers 
• In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
• Open up the run command with the “Windows key + R” key combo. 
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
• Click on the “Drivers” tab 
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
• Select Ok 
• Select Apply and Ok on the Print Server Properties windows 
• Close Devices and Printers.

You can download and install the latest printer software from here.

Let me know if this helps.

Cheers 🙂

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