Yellow and light yellow does missing in print quality diagnostic

[aditjs]

I have problem in my desk jet printer the yellow and the light yellow color missing when I do print quality diagnostic. I done the clean black page smear and clean printheads but still there is no solution. how do I solve this problem ?

[Jay_G24]

Hi @aditjs,

Welcome to the HP Support Community. 

Try the steps below-

Step 1-Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Step 2: Refill any low or empty ink tanks

Low ink levels can impact print quality.

   CAUTION: 

Damage to the printer as a result of improperly filling the ink tanks or using non-HP ink is not covered under warranty.

 

Do not let the ink levels fall below the minimum fill line when printing. Very low ink levels can result in reduced print quality or damage to the ink system.

1. Visually check the printer ink levels using the ink tank window.

   1. Maximum fill line

   2. Minimum fill line

   • If any ink level is below or close to the minimum fill line, continue with these steps to refill any low ink tanks.

   • If all ink levels are properly filled above the minimum fill line, skip to Check for ink smears on the back of printouts.

2. Open the ink tank lid.

   

3. Remove the plug from the ink tank you are refilling. Set the plug upside-down on a disposable piece of paper.

      CAUTION: 

   Avoid ink stains. Ink might be on the underside of the plug.

   

4. Remove the cap from the ink bottle, pull off the seal tab, replace the cap, and then flip open the lid.

   

5. Hold the ink bottle on the tank spout, gently push down, and then let the ink drain into the ink tank. Fill the ink tank to just below the maximum fill line on the tank.

   If the bottle does not start draining, remove and reinsert the bottle onto the tank spout.

      CAUTION: 

   Do not squeeze the bottle, and do not overfill the ink tank.

   

6. After the ink tank is filled, pull the ink bottle straight up.

   Close the ink bottle lid, set the bottle upright, and then push the ink tank plug into its slot on the ink tank.

   

7. Make sure the ink tank plugs are pressed firmly into place.

   

8. Repeat the previous steps to fill any other low or empty ink tanks.

      CAUTION: 

   Store any bottle with remaining ink in a cool, dry place for later use.

9. Close the ink tank lid.

   

Step 3: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.

1. Load paper into the input tray.

2. Press and hold the Power button, press the Cancel button  three times, press the Start Copy Color button  eight times, and then release the Power button.

   The printer feeds one page slowly. The printer might make some noise for approximately one minute.

3. Wait until the page ejects from the printer before you remove it.

4. Examine the test page.

If the print quality is unacceptable, continue to the next step.

Step 4: Check the ink delivery system

Make sure the transportation ink valve is unlocked, the printhead latch is closed, and ink completely fills the ink delivery tubes.

   CAUTION: 

While performing the following steps, do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.

1. Make sure the transportation ink valve is in the unlocked position.

      CAUTION: 

   Printing with a locked transportation ink valve can damage the printheads.

   

2. Make sure the printer is turned on.

3. Inspect the position of the blue printhead latch.

   1. Open the exterior door.

   2. Open the printhead access door.

      

   3. Wait until the carriage is idle and silent before you continue.

   4. Visually inspect the printhead latch position.

      • If the printhead latch is closed, continue to the next step.

      • If the printhead latch is open, skip to Replace the printheads.

         CAUTION: 

      Do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.

       

      

4. Reach inside the printer through the printhead access door, and then manually move the carriage to the right.

   

5. Visually inspect the ink delivery tubes.

   • If the tubes are white or ink stained, the printer is not properly primed or out of ink, skip to Replace the printheads.

     

     

   • If the tubes are completely filled with dark ink, the printer is properly primed and filled with ink, continue to the next step.

     

Step 5: Make sure you are using the appropriate paper for your print job

Use the following guidelines to make sure the paper you are using is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.

• Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, such as photo paper and envelopes. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.

• Do not use wrinkled or curled paper. Use only clean, wrinkle-free paper.

  

• Use the correct paper type for your project.

  • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.

    

  • For documents with dense printing, such as high contrast graphics or photos, use HP Advanced Photo Paper for best results.

  • Some paper might not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.

• Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.

• Try using a different paper. This determines if the problem is related to the paper.

After checking the paper, try to print again. If the print quality is unacceptable, continue to the next step.

Step 6:Run the printhead cleaning utility using the HP Software

Clean the printheads using the HP software, and then evaluate the results.

1. Search the Mac for Print, and then click Print & Scan, or Printers & Scanners in the list of results.

2. Click the name of your printer, and then click Open Print Queue.

3. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility.

4. Click Clean Printheads.

5. Once the cleaning cycle completes, click Print.

   A Print Quality Diagnostic page prints.

   

6. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

You may refer to Color or Black Ink Not Printing; Other Print Quality Issues

Hope this helps! Keep me posted. 

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