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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Yellow ink not printing; black ink printing where yellow is ...

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11-07-2017 03:22 PM
This just started recently after I printed a design in Corel 7 which used a lot of yellow. I've replace the cartridge to no avail. After cleaning the printheads the HP suppost software says that everything's normal. It does not recognize the problem. I have tried printing yellow in my Word program with the same results.
11-09-2017 11:41 AM
Hi! @nuvomad, Welcome to HP forums.
I understand you have issues printing in yellow color from your printer.
Don't worry I'll try to help you out.
Did you make any changes to your printer?
Does the issue persist when you make a copy from your printer?
Have you installed the full feature printer software on your PC?
Have you tried printing from a different application?
Have you tried printing using a different ink cartridge?
As you mentioned you have issues printing in yellow color from your printer.
Print a test page on your printer and check if the yellow color is printing from your printer.
Check the ink level on your printer and replace the low ink cartridge.
Clean the printhead.
The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
CAUTION:
Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
Load plain white paper into the tray.
On the printer control panel, touch the right arrow to display more options.
Touch Setup, and then touch Tools. The Tools Menu displays.
Touch Clean Printhead.
Wait while the printer completes the printhead cleaning process, and then touch OK.
NOTE:
You might have to clean the printhead several times to correct the issue.
Try to print.
Refer this article to know more information about color or black ink not printing.
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this helps!
Have a beautiful day ahead! 🙂
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A4Apollo
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