account needs attention, I have tried everything!!

[Bruce5555]

Account needs attention 

I have tried all the suggestions 

no luck

[zoey7886]

@Bruce5555, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your account! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To assist you better, please provide more details about your problem, specifying the type of account and the context. For example, is this related to your HP computer, printer, or another HP service?   

Regards, 

[Bruce5555]

Hello

it is a HP139WE printer

shows account needs attention on app

i have tried all the steps 

no luck??

[zoey7886]

@Bruce5555, thanks for hanging in there — I know how frustrating it is when the printer nags you with “Account needs attention” and nothing seems to fix it.

That alert usually points to an issue with your HP Smart account or Instant Ink service. Here’s what I’d suggest, just to make sure we’ve covered all bases:

Sign out and back in to the HP Smart app.

On your phone or computer, go to www.hpinstantink.com, log in, and check if there’s a payment issue or an alert on your account.

On the printer, press the Wi-Fi or Information button to confirm it's online. A soft, steady blue light means it’s connected.

If that doesn’t shake off the alert, I’d recommend removing and re-adding the printer in the HP Smart app — sometimes that refresh is all it needs.

Let me know how it goes — happy to stick with you until this clears! 🌟

Hope this helps! 

Take care, and have an amazing day!  

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Regards, 

[Bruce5555]

Hello, I have tried all you suggestions.

I think it is time to take this really nice printer to the recycling centre.

i am very disappointed with HP and would never buy any of their products again…..