• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-12-2025 12:14 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer

added new cartridge.  printer has now been stuck in "validating cartridge" for 25 minutes.  reset printer 2 times and changed cartridge 2 times.  will not move from "validating" 

Category:
1 REPLY 1

‎02-16-2025 08:17 AM

HP Recommended

Hi @sheryl25,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer validating for a very long time!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

As your HP OfficeJet Pro 8035e is stuck on "Validating Cartridge", follow these troubleshooting steps:

Power Reset the Printer

  1. Turn off the printer.
  2. Unplug the power cable from the printer and wall outlet.
  3. Wait for 2-3 minutes.
  4. Plug the printer back in and turn it on.

Check Cartridge Compatibility

  • Ensure you are using genuine HP cartridges (for 8035e, you need HP 910 or 910XL ink).
  • If you're enrolled in HP Instant Ink, make sure you're using Instant Ink cartridges.
  • Remove the cartridge and reinsert it securely.

Clean Cartridge Contacts

  1. Turn off the printer.
  2. Remove the ink cartridge.
  3. Use a lint-free cloth lightly dampened with distilled water to clean the gold contacts on the cartridge and inside the printer.
  4. Let it dry completely before reinserting.

 Update Printer Firmware

  • Go to HP Support website and download the latest firmware for your printer.
  • Install updates via the HP Smart app or from the printer settings.

Perform a Semi-Full Reset 

  1. On the printer, press the Back button (⬅) 4 times to open the Support Menu.
  2. Select Reset Menu > Semi-Full Reset.
  3. Follow the prompts to reset the printer.

Try a Different Cartridge

  • If you have another new HP cartridge, insert it to check if the issue is with the original cartridge.

If the issue persists, let me know I'll guide you further! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.