after a firmware update my printer won't print. It will print test pages and scan but won't print.

[365blueskys]

After a firmware update, my printer won't print from any platform that have worked for years. Is my printer broke or just sabotaged? I have aftermarket color cartridges.

[Kuroi_Kenshi]

Hi @365blueskys,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Compatibility:

• Ensure that the aftermarket cartridges you are using are compatible with the HP OfficeJet Pro 8715. HP printers often have security features that may not recognize non-HP cartridges after a firmware update.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for a few minutes before plugging it back in and turning it on.

Update/Reinstall Printer Drivers:

• Visit the HP Support website to download and install the latest drivers for your printer: HP PCs - Installing the latest version of Windows 11
• Make sure your Windows 11 operating system is up to date as well.

Check Firmware Update Notes:

• Documentation about firmware updates may provide insights, especially if there are any changes related to cartridge recognition: Printer Specifications for HP OfficeJet Pro 8700 Printers

Replace Cartridges:

• Try replacing the aftermarket cartridges with genuine HP cartridges to ensure there are no compatibility issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,