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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎02-23-2025 12:02 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

error message obx 810

Category:
1 REPLY 1

‎02-26-2025 10:49 AM

HP Recommended

Hi @mark828,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The HP OfficeJet 8015e All-in-One Printer encountering error 0x810 after a Windows 11 update suggests a possible driver or software conflict. Here are the steps to resolve the issue.


Restart Printer & PC

  1. Turn off the printer and unplug it for 2 minutes.
  2. Restart your Windows 11 computer.
  3. Turn on the printer and check if it prints.

Check Printer Connection

  • If connected via USB, unplug and reconnect to a different port.
  • If using Wi-Fi, ensure the printer is connected to the correct network.

Run HP Print and Scan Doctor

  1. Download and run HP Print and Scan Doctor.
  2. Follow on-screen instructions to detect and fix issues.

Uninstall and Reinstall Printer Driver

  1. Uninstall the Printer:
    • Press Win + R, type control printers, and hit Enter.
    • Right-click on your HP OfficeJet 8015e and choose Remove device.
  2. Remove Old Drivers:
    • Press Win + R, type printui.exe /s, and hit Enter.
    • In the Drivers tab, find HP OfficeJet 8015e, select it, and click Remove.
  3. Reinstall the Latest Driver:
    • Download and install the latest drivers from the HP support website.

Check Windows Print Spooler

  1. Press Win + R, type services.msc, and press Enter.
  2. Find Print Spooler, right-click, and select Restart.

Try Printing a Test Page

  • Go to Settings > Devices > Printers & scanners.
  • Click on HP OfficeJet 8015e and select Print a test page.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Max3Aj

HP Support

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