alignment

[twinkle358]

My 8710bwill not print whats on the print preview not matter how many times i change the settings ive did the alignment and cleaned the printerheads and nothing helps

[Kuroi_Kenshi]

Hi @twinkle358,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Paper Size & Layout Settings: Open the document you want to print, click File > Print, and check the Paper Size & Layout settings. Make sure the correct paper size (A4, Letter, etc.) is selected. Set the scale to 100% instead of "Fit to Page" if necessary.
    
2. Try a Different App: If the issue happens in one application, try printing from another app like Word, Notepad, or a PDF viewer. If another app prints correctly, the issue might be with the original program’s print settings.
    
3. Reset Printer Settings: On the printer’s touchscreen, go to Setup > Printer Maintenance. Select Restore Defaults and reset the printer settings. Restart the printer and try printing again.
    
4. Update or Reinstall Printer Drivers: Uninstall the printer driver from your PC. Download and install the latest drivers from HP's support page. Restart your computer and reconnect the printer.
    
5. Print a Test Page & Alignment Page: On the printer’s touchscreen, go to Setup > Print Reports > Print Quality Report. Check if the alignment is off. If needed, re-run the Alignment Process from Setup > Printer Maintenance > Align Printhead.
    
6. Print Using HP Smart App: If the issue persists, try printing via the HP Smart App instead of your usual method. Open HP Smart, select your printer, and print a test document.
    

Let me know if this helps! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,