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‎03-18-2022 02:46 PM

HP Recommended
Product: HP ENVY 6458e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

 HP Envy 6400e (6458e) connects to all devices in home (phones, iPads, etc.) EXCEPT the HP  Pavilion Laptop 

Category:
1 person had the same question
4 REPLIES 4

‎03-18-2022 05:56 PM

HP Recommended

@Belladora 

 

Please use HP Smart App on your HP computer using the following Guide

 

            https://support.hp.com/au-en/printer-setup/hp-envy-pro-6400-all-in-one-printer-series/29256678/model...

 

Regards.

BH
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‎03-20-2022 09:31 AM

HP Recommended

Uninstalled both the 6400 and HP Smart to give me a clean start.

Started from the beginning following the directions on the webpage you listed.

Installed HP Smart and it found the printer and shows it as READY  

But when I click on the picture of the printer on HP Smart and it brings up the information page, it shows Installation Status:  Not Installed

Status: Ready

Connection Status: Active 

The VPN is on the laptop is OFF

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‎03-20-2022 09:43 AM

HP Recommended

Tried the Diagnose and Fix within HP Smart

It displays:  Driver Check Issue not fixed.

 

Also displays:  Please make sure that your printer is powered on and connected to the same network as this computer.

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‎03-25-2022 08:31 AM

HP Recommended

I have called the HP support line and have had 2 different tech people take control remotely.  Still no solution.  My printer is under warranty.  Advised me to call their  tech support that will charge $19.99 to fix the issue.  They believe, like I do, that the issue is my Pavilion laptop or a glitch in printer software.  I decided to call for paid service.  He told me the charge was $49.99 and no guarantees he could solve the problem.  Any advice?
thanks

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