all my print jobs go to private print and I have a hard time finding it why did this start

[csveirs]

I'm running windows 11 home and have an HP 8053e printer. Two weeks ago I was hacked and Best Buys cleaned out everything and after that my printer started to send all my print jobs to private print and I don't know how to fix it.

[Dragon-Fur]

@csveirs 

Welcome to the HP English Community --

Perhaps requiring Private Pickup is the default when things change suddenly.

It would act as a security measure in case you are not in control of the printer.

Open HP Smart

Open Printer Settings

Click Print Anywhere and set Private Pickup ON or OFF

HP_Smart_Win_HP+_Print_Anywhere_4

and / or

 “HP Smart / HP Connected” - Printers added to ePrint / Print Anywhere

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

HP_Smart_Connected_HP+_Printer_Options_1

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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HP OfficeJet Pro 8035e All-in-One Printer  

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