"there is a problem with the printhead Event Code 62.80.A0"

[KassandraBruhn]

My printer just started saying "there is a problem with the printhead Event Code 62.80.A0" and I have gone through these forums and have unplugged it 2 days in a row 3 times and it still says the code, I actually just got a different code 62.80.35 before this last reset. Nothing is fixing it. I don't even know what a printehead is and the instructions to wiggle or do all these things make no sense to me. This is so frustrating

[Sneha_01]

Hi @KassandraBruhn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Event Code 62.80.A0" error on your printer indicates a problem with the printhead. The printhead is a crucial component of the printer that applies ink to the paper. When it encounters issues, it can prevent the printer from functioning correctly.

Here’s a step-by-step guide to help you address the error and potentially resolve the issue:

1. Power Cycle the Printer

Turn Off:

• Power off your printer using the power button.

Unplug:

• Disconnect the power cord from the printer and the wall outlet.

Wait:

• Leave it unplugged for at least 60 seconds to ensure a full reset.

Reconnect and Power On:

• Plug the power cord back into the printer and the wall outlet.
• Turn the printer back on and check if the error persists.

2. Check and Reseat the Printhead

Open Printer Access Door:

• Open the printer’s access door to reveal the printhead and ink cartridges.

Remove Ink Cartridges:

• Carefully remove the ink cartridges from the printhead.

Remove Printhead:

• Follow your printer’s manual to remove the printhead. Usually, there is a release lever or button for this.

Clean Contacts:

• Gently clean the metal contacts on the printhead and inside the printer with a lint-free cloth or a cotton swab lightly moistened with distilled water. Avoid using excessive moisture.

Reseat Printhead:

• Reinstall the printhead by aligning it properly and securing it into place.

Reinstall Ink Cartridges:

• Place the ink cartridges back into their slots and make sure they click into place.

Close Access Door:

• Close the access door and ensure it is properly latched.

3. Update or Reinstall Printer Drivers

Open Device Manager:

• Right-click on the Start button and select Device Manager.

Update Driver:

• Locate your printer under Printers or Print queues.
• Right-click on it and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Printer Driver:

• If updating doesn’t work, uninstall the printer driver and reinstall it from the HP website.

4. Perform Printer Self-Test

1. Check Printer’s Built-in Diagnostics:
   • Some printers have built-in diagnostic tests that can help identify issues. Refer to your printer’s manual for instructions on how to run these tests.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support