any hp printer gives me the error: Stopped- The file '/private/var/spool/cups/tmp/08dd" could not

[leedro]

While trying to print to any HP printer in the building I keep getting this error -  

Tried removing the printer from system preferences, re-adding it and still no luck...  works fine on a windows machine.  Removed printer drivers, reinstalled then setup printer again.  now I get this:

 

[IronBadger]

It really looks like those who are experiencing this issue are running older software signed with a certificate that expired today.

Please update your software using HP Easy Start as mentioned above. 

1. Download HP Easy Start

2. Follow the prompts for setting up your printer.  When you get to the software download it will show whether the software needs updated or not.  If it does the box next to Printer Essentials will be checked by default and you just need to select the Install button.

The following should not be necessary but if you want to be extra diligent and guarantee a clean new install.

1. Download HP Easy Start

2. Open HP Easy Start and Select the HP Easy Start Menu in the macOS menu bar.  In this menu select Uninstall HP Software.

3.Select Continue to start the Uninstall process

4. Once the uninstall completes.  Select Set Up New Device.

5. Go through the new device setup process by following the prompts.

6. This will lead to the software download/install prompt.

7. Select install and the remaining prompts to finish the process.

Edit:  Systems administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly.

[GregSP]

Thanks IronBadger!  I downloaded HP Easy Start, installed Essential Software, and am now able to print again.

Greg

[Dumbmockingbird]

still not working on my 2019 MacBook pro. Any other ideas?

[GregSP]

Did you download and install HP Easy Start?   During this install, the software will check to see if you need to update your printer driver and if you do, it show the file Software Essentials, which you should check and click continue to install the new driver.  The certificate on the old software driver expired on 10/23.   

[GregSP]

See the post by IronBadger.  I followed his instructions which updated the printer driver allowing the printer to work again.

Greg

[BryanCustomPure · Accepted solution]

What about those of use who have printers not supported by Easy Start or Easy Admin?

Here's the solution: download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

If this solved your issue, please thumbs up and mark as solved!

[Penpal2]

That was really useful,

Thanks,

[MLROIC]

Hi

I pass all the steps you mentioned  HP EASY START  UNSINSTALL THE PRINTER  REINSTALL WITH THE EASY START 

INSTALL HP PRINTER ERSSENTIALS S5_14_8_4 PKG

My 8600 multifunction still doesn work and the popup windows  AND THE SCAN NEVER GET COMMUNICATION 

“HPDM.framework” will damage your computer." appear constantly

Any other advise please

[BryanCustomPure]

Do NOT USE EASY START

The link I provided is not Easy Start.

When you install or remove, do it through System Preferences/Printers & Scanners ONLY. Please download the package I provided. Then uninstall your printer. Then install the 5.1 drivers ( https://support.apple.com/kb/dl1888?locale=en_US). Then restart your mac. Then install your printer.