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‎07-15-2022 06:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Please help - I have a Colour Laser 150mw printer and a sheet of labels got stuck inside it yesterday. 

I followed the video instructions to remove the stuck labels however the sheet did break apart in a couple of places. Now when printing there are creases on the sheets which looks as though there is some residue from the labels stuck to the rollers. 

 

This printer is in constant use for my small business - how can I quickly get this fixed/find someone who can open it up and remove any reside from the rollers if I can't do this myself? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-15-2022 09:56 AM

HP Recommended

The only solution is physically locating and removing the label remains. If you cannot do it yourself you need to find a local shop that can do it for you. Often when these type of jams happen bits get stuck to toner drums or the fuser. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎07-15-2022 09:56 AM

HP Recommended

The only solution is physically locating and removing the label remains. If you cannot do it yourself you need to find a local shop that can do it for you. Often when these type of jams happen bits get stuck to toner drums or the fuser. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎07-19-2022 04:37 AM

HP Recommended

Thanks - I managed to find someone to open it up and remove the bits still stuck to the roller, back in business now 🙂

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