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‎12-11-2023 09:24 AM

HP Recommended

I purchase a new black 952xl cartridge for my 8715 printer.   I have used 952xl black cartridges before with no issues.  Have the cartridges changed?  It won't fit in the ink tray inside the printer.  Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-12-2023 12:09 AM

HP Recommended

Return that cartridge to the place of purchase, and try to get the one that is Made in China ( the one that fits the printer should be made in China) 




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3 REPLIES 3

‎12-11-2023 10:11 AM

HP Recommended

Check the ink cartridge for country of origin. If a new cartridge that doesn't fit is Made in Malaysia compare for the keyhole combination on the side of the cartridge that goes inside the printer.




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‎12-11-2023 03:04 PM

HP Recommended

That is the issue.  The cartridge was made in Malaysia and the keyhole is different than the cartridge I have been using.

Is HP aware of this issue?  Is this an error in manufactoring?

  

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‎12-12-2023 12:09 AM

HP Recommended

Return that cartridge to the place of purchase, and try to get the one that is Made in China ( the one that fits the printer should be made in China) 




My profile on LinkedIn

1 person found this reply helpful
Was this reply helpful? Yes No
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