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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-16-2020 09:55 AM

HP Recommended
Product: OfficeJet Pro 6230
Operating System: Microsoft Windows 10 (32-bit)

Black ink will not print, not even on a test page.  Have installed a new HP 934XL cartridge.  Diagnostics in HP Print and Scan Doctor show no errors.  Do not know what else to do.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2020 03:22 PM

HP Recommended

@maccpa1

 

Welcome to the HP Support Community.

 

Does the same happen while copying too? Are you able to copy in black?

 

Try the steps from here: https://support.hp.com/in-en/document/c04348515

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎12-30-2020 03:22 PM

HP Recommended

@maccpa1

 

Welcome to the HP Support Community.

 

Does the same happen while copying too? Are you able to copy in black?

 

Try the steps from here: https://support.hp.com/in-en/document/c04348515

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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