blank pages

[Ramsespanopolis]

no printed pages at all, blank pages, no quality test possible, cartridges are alright and HP, diagnostic page blank as well, self tests say everything is ok. What can be done?

[The_Fossette]

@Ramsespanopolis

I reviewed your post and I understand that the printer is printing blank pages.

Don’t worry, I assure you I will try my best to get this sorted.

Are you facing the same issue when you make a copy?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/model/52...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Ramsespanopolis]

Yes, it's the same when scanning. I've already tried to clean the cartridges (new ones) and the printer head, no effect!

[The_Fossette · Accepted solution]

@Ramsespanopolis

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!