blocked paper tray slider

[redalert73]

Hi,

As you see..

Any idea?

Thanks

[Chimney_83 · Accepted solution]

Greetings @redalert73, 

Welcome to HP Forums and Thanks for the post. 

I understand that the tray extender is stuck, is that right?

Not to worry, I will be glad to assist you. 

Please click here for the part of your printer.

Based on the photo shared by you, I believe Part number 11 in the article is stuck, is that right?

If so, gently apply force and try to close the paper tray extender.

If part number 10, paper tray is stuck, remove the paper. 

Check of obstructions and install it back. 

If the issue persists, please contact our phone support team to have it serviced. 

Keep me posted. 

[redalert73]

Hi,

Ok the tray extender was stuck, right
I gently applied force and try and I closed the paper tray extender.

Resolved!

Thhank you very much.

Greetings.

[Dvortex]

Hello, @redalert73

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

[g1-__]

Spraying lubricating on the paper tray extender at the pivot point works!

Simply spray 3-in-1 oil above and below the pivot point of the pullout bar extender and waited a few minutes.  The oil should free the stuck paper tray extender.  It will then move to the closed position easily, but do not take a chance and ever use it again.  Leave it in the closed position from now on.