blocked printer

[kitkar]

i already change new ink cartridges but i cant print, it says blocked printer . how to fix this issue?

[Max3Aj]

@kitkar, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your printer is showing a "Blocked Printer" message even after installing new ink cartridges, here are a few steps you can try to resolve the issue:

Power Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds.
• Plug it back in and turn it on.

Check the Ink Cartridges

• Make sure the cartridges are genuine HP and compatible with your printer model.
• Remove and reinsert the cartridges to ensure they are seated properly.
• Clean the electrical contacts on the cartridges and inside the printer using a lint-free cloth and a bit of distilled water.

Update Printer Firmware

• Go to HP Software and Driver Downloads and enter your printer model.
• Download and install the latest firmware update.

Reset the Printer to Factory Defaults

• This option varies by model. You can usually find it under Settings > Printer Maintenance > Restore or Reset.
• Note: This will erase custom settings like Wi-Fi credentials.

Check for Error Codes

• If there’s a specific error code along with the “Blocked Printer” message, please share it here. It can help narrow down the issue.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[kitkar]

hi i put new cartridges andd only the tri color are being detected the black ink it says incompatible cartridges my printer is hp deskjet 2772, 67 ink  i put 305 as a replacement ... and then the tricolor only works 1 time after printing 1 page  the tricolor indicator will blink i need to open the ink door again, last problem was the printed output was only half. i put images as ref

[kitkar]

before printing 1 page

after printing 1 page

printed output

here's what im talking about, also the black ink are not being detected although both cartridges are legit hp INK

[Max3Aj]

@kitkar, Thank you for your response. 

The HP DeskJet 2772 is designed to use HP 67 or HP 67XL cartridges not HP 305. The HP 305 is for European models, while the HP 67 is for North America and Asia-Pacific, including the Philippines.

Use Region-Appropriate Cartridges:

• Return or exchange the HP 305 cartridges.
• Buy HP 67 or HP 67XL cartridges, these are the only compatible ones for the Philippines region.

Clear “Blocked Printer” / Cartridge Error:

• Once the correct cartridges are installed:
• Turn off the printer.
• Unplug the power for 60 seconds.
• Reinsert both cartridges (make sure no protective tape is left on).
• Power on and try again.

If Previously Used in Another Region:

If the printer was originally set up with HP 305, its region is locked. A region reset may be required.

You may refer to this document - Which cartridges work with my HP printer? | HP® Support

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Yes” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support
 

[kitkar]

but based on your website i can put 305 and 805 as replacement that's why i buy 305 

[Max3Aj]

@kitkar, Thank you for your response,  

That's strange! 

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support