blue screen code B80E5CFE

[phogdog]

HP Envy Photo 7855 printer showing blue screen code B80E5CFE and won't print pictures. Can't get through the virtual assistant "help". 

[Garp_senchau]

@phogdog, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Envy Photo 7855 printer is displaying a blue screen with the error code B80E5CFE and is unable to print pictures, this indicates a serious issue that typically requires troubleshooting specific to that error code. Here are some general steps you can try to resolve the issue:

Restart the Printer:

• Turn off the printer and disconnect the power cord.
• Wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on to see if the error clears.

Check for Paper Jams:

• Make sure there are no paper jams in the printer that might be causing the error. Remove any stuck paper and then try printing again.

Check Ink Cartridges:

• Ensure that the ink cartridges are installed correctly. Reseat them if necessary and check for any visible damage or leaks.

Update Printer Firmware:

• Visit the HP Support - Software and Driver Downloads to check if there is any firmware update available for your printer model. Updating the firmware can fix minor bugs and improve printer performance.

Reset the Printer to Factory Settings:

• If other steps do not resolve the issue, consider resetting your printer to its factory settings. You can find instructions for this procedure in the user manual or on the HP support website.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,